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CANCELLATION & REFUND POLICY

 

How do I cancel an order on gifts.cherishx.com?

If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order. Simply email us at gifts@cherishx.com with your order number mentioned in the subject line.

In case you would like to cancel the order after it is dispatched, you can simply refuse to accept the order and inform us of the same via email. 

Return Policy:

Products are eligible for return if they are received in a damaged or defective condition. We ensure that a brand new replacement is shipped to you at no additional cost. Please make sure that the original product tag and packing is intact when reverse pick up is made.

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before you open the packet, please refuse to accept the package and return the package to the delivery person.

In rare cases where the quality of the product is an issue, we would require you to ship the product back to us in a safe condition and our team would issue store credits for the same value of the product. Please note that this case is only applicable in case the product is unused.

Our team takes the utmost care with respect to the quality of each product and tries to ensure that the item reaches you safely. However, we understand that sometimes fragile items are damaged during transit. In such cases, reach out to us within 7 working days from the date of delivery.


Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Ph: +91-8081833833 (10 AM - 7 PM)
Email: 
gifts@cherishx.com

In case of any queries regarding the product you wish to order, feel free to reach to us and we would be happy to share real-time product photos and videos via Email/other channels.

Refund Policy:

The refund policy is applicable in case the replacement of a damaged product is not available. In case of online paid orders, the refund will be made back to the same bank account used to pay for the order. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at gifts@cherishx.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@cherishx.com and send your item to: A-72 First Floor, Kalkaji Main Road NEW DELHI Delhi IN 110019.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: A-72 First Floor, Kalkaji Main Road NEW DELHI Delhi IN 110019

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


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About cherishx.com - 

An online gift store for personalized gifts for special occasions.